As required by the laws governing the trade, all shipments that leave from our shop are accompanied by official declaring the value of the individual items in Euro. For items on sale invoice shows the discounted amounts.
Orders are shipped from Mengotti-online.com, Bassano del Grappa, from Monday to Friday with hours from 9:00 to 17: 30. Orders placed over the weekend will be processed from next Monday afternoon. Orders of items already available are shipped the first working day following that on which the order was placed, subject to the controls of the previous paragraphs. During the sales or promotions, shipments may take longer.
In all cases Mengotti-online.com reserves the right to delay shipment if events with force majeure by notifying the customer.
Mengotti-online.com is not responsible for any delay due to operations and customs checks, or force majeure beyond the control of Mengotti-online.com.
Tracking of shipping
When the order is shipped, customers receive an email from Mengotti-online.com with the tracking number and a link to track the progress of the expedition.
In case of delays due to shippers, customers will be contacted directly by courier or by Mengotti-online.com
Delivery of the order
Upon arrival of the products the customer must check that the package is perfectly intact and carefully packed before affixing his signature on the waybill. If for any reason the packaging appear damaged the customer has to sign it "conditional" writing possible causes of this reserve. Without this, customer is asked to inform Mengotti-online.com. or the courier. The reserve is dissolved when after a control of the products they looks ok. If the parcel is not delivered for reasons dependent on the customer (wrong address, the recipient always absent, phone number incorrectly, etc.), or if the customer refuses delivery, shipping costs and any customs charges will be deducted from the refund due to the customer.
SHIPMENTS ARE FREE ALL OVER ITALY CONTINENTAL FOR ORDERS OVER 100 EUROS. The shipping cost is calculated by entering the order based on the destination to the volume and weight of the items subject of 'purchase.
Supplements for disadvantaged locations
It’s important to tell us precisely the location of delivery including in particular any limitations (ZTL) or for areas that shipbuilding areas less access, roads inaccessible to transportation etc. In such situations the shipping costs will be redefine. The smaller islands have adjustment costs made to estimate a function of locations and quantities of goods shipped.
You can check the progress of their orders directly online by accessing the reserved area and entering the section ORDERS. We wish to remind our customers that once confirmed and fulfilled the orders of items already available can not be changed. Orders placed separately may be shipped separately.